ShrinkIt, Inc is the owner of website “lisa.ai”
Effective Date: 1st May 2019
1. Legal basis for collecting information
We collect certain Information because it is necessary for us to be able to provide and administer the Service and its features. We also collect certain Information to comply with specified statutory requirements.
Such data is processed based on your consent. To the extent that processing is carried out on the basis of consent, it is for you to give such a consent and you may at any time, wholly or partly, withdraw your consent. Even if you have consented to our using your information for a specific purpose, you will have the right to change your mind at any time, but this will not affect any processing that has already taken place.
Please note that for certain Services it is essential for us to access and use certain Information and if you refuse to provide us the consent, it may result in a suspension of your account.
2. Type of Information that we collect
We collect the following information as and when you access and use the Services as set out below:
I. Information you provide when you sign up for our Services: Registration information you provide when you create an account, including your first name and surname, country of residence, gender, age, email address, username and password, your postal address and telephone number.
II. Information you provide when you use our Services: Location information (either provided by a mobile device through which you utilize our Services or associated with your IP address) when you use our Services, usage, viewing and technical data, including your device identifier or IP address, when you use our Services on third-party sites or platforms or open emails we send. The information you provide in public forums while using our Services.
III. Information you provide when you contact us for support: Information sent either one-to-one or within a limited group using our message, chat, post or similar functionality, where we are required by law to collect this information.
3. How and Why We Collect Your Information
We collect information through technology, such as cookies and web beacons when you use our Services. The information we learn from customers helps us personalize and continually improve your experience of the Services as set out below:
I. Provide you with service notifications via email and within the Services based on your notification selections
II. Contact you by email, postal mail, or phone regarding services, surveys, research studies, promotions, special events and other subjects that we think may be of interest to you
III. Help us better understand your interests and needs, and improve the Services
IV.The information we learn may also provide the basis for market and customer analysis, market research, statistics, business monitoring and business and methodological development for our website.
V. Engage analysis, research, and reports regarding use of our Services
VI. Provide, manage, and improve the Services
VII. Protect our Services and our users
VIII. Understand and resolve app crashes and other issues being reported.
IX. We acquire information from other trusted sources to update or supplement the information you have provided to us or which are collected automatically.
X. We also use this information to improve our platform, prevent or detect fraud or abuses of our Services, for market research purposes and enable third parties to carry out technical, logistical or other functions on our behalf.
4. Sharing with Third-Party
We do not share your information with any third parties unless required to do so by any statutory authorities under any law in force. However, we disclose certain information to some third parties as duly displayed on our website.
In addition, if you access our website through any intermediate website, the cookies of such website may be accessing certain information at the source level over which we have no control.
System Communication & Transactional Emails- We use Sendgrid, Intercom and Mixpanel as our transactional email providers. The emails we send from the services use such third party infrastructure and we share your name and email address with them to send out the emails
5. Information that cannot be uploaded
While using the Services, you shall not host, display, upload, modify, publish, transmit, update or share any information on to the Services that:
I. belongs to another person and to which you do not have any right to;
II. is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
III. harms minors in any way;
IV. infringes any patent, trademark, copyright or other proprietary rights;
V. violates any law for the time being in force;
VI. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
VII. impersonates another person;
VIII. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
IX. threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
6. Your Controls and Choices
You can control your choices regarding our collection, use and sharing of your information. In accordance with local law, your controls and choices may include:
I. You may correct, update and delete your account;
II. You may change your choices for subscriptions, product emails and alerts;
III. You may request access to the personal information we hold about you and that we shall amend or delete it and we shall request third parties with whom we have shared the information do the same. Once you place a request to delete the personal information, we shall take all reasonable steps taking into account available technology and the means available to us, including technical measures to erase the personal information.
IV. You may choose whether we share your personal information with other companies so they can send you offers and promotions about their products and services;
V. You may choose whether to receive targeted advertising from many ad networks, data exchanges, marketing analytics and other service providers;
Further, you may exercise your right to data portability, which means that you have the right to receive the Personal Information processed about you in a structured, commonly used and machine-readable i.e. HTML format. Please note that some of the rights above only may be exercised in certain situations, e.g. the right to data portability, which only applies when the processing is carried out on the basis of an agreement or a consent and if the processing is carried out by automated means. In case you have any questions regarding how we process your Personal Information, want to exercise any of your rights or want to know more about the rights, you may contact us as indicated below.
E-mail address: [email protected]
You may exercise your controls and choices, or request access to your personal information, by contacting [email protected], or following instructions provided in communications sent to you. You may request access to the personal information we hold about you and that we amend or delete it and we request third parties with whom we have shared the information do the same. Once you place a request to delete the personal information, we shall take all reasonable steps taking into account available technology and the means available to us, including technical measures to erase the personal information. If you have questions regarding the specific personal information about you that we process or retain, please contact our grievance officer mentioned in clause 11.
You agree to receive marketing information from us. If you do not want us to process your Personal Information for direct marketing, you can give written notice thereof to us.
7. How long is the data kept?
We will keep Personal Information regarding you only as long as it is necessary, having regard to the purpose of the processing. This means that Personal Information collected and processed will be stored for as long as you have an account and required by law.
We will also, during the same period, keep your account information, we may store data for longer if required by law or if required in our legal interests, for example if there are ongoing legal proceedings.
8. Data Security and Integrity
The security, integrity and confidentiality of your Personal Information are extremely important to us. We have implemented technical, administrative and physical security measures that are designed to protect guest information from unauthorized access, disclosure, use and modification. From time to time, we review our security procedures to consider appropriate new technology and methods. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable. We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to be provided.
However, we may be required to share the aforesaid Personal Information with government authorities and agencies for the purposes of verification of identity or for prevention, detection, investigation including cyber incidents, prosecution and punishment of offences. You agree and consent for us to disclose your information, if so required under the applicable law.
All interactions with our Services use the Transport Layer Security/Secure Sockets Layer (TLS/SSL) protocol.
All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted. Except for your password, data isn’t encrypted while it’s live in our database (since it needs to be ready to send to you when you need it).
All data that we store in our log files or send to third party software that we use to analyze errors with the Software is anonymized and no personal identifiable information is sent to them.
9. Data Transfers, Storage and Processing Globally
11. Contact in case of grievances
If you have any concerns about privacy please contact us with a thorough description and we will try to resolve the issue for you at the earliest.
Email: [email protected]
12. Comments and Questions
What are cookies?
We collect information about your activity on our Services using tracking technologies such as cookies, flash cookies and web beacons. We use two types: persistent cookies and session cookies. A persistent cookie helps us recognize you as an existing user, so it’s easier to return to the Services or interact with our Services without signing in again. After you sign in, a persistent cookie stays in your browser and will be read by us when you return to one of our products. Session cookies only last for as long as the session (usually the current visit to a website or a browser session). This tracking data is used for many purposes including, for example, to:
While you may block and/or limit our access to cookies, if you limit the ability of websites to set cookies, if may affect your overall user experience, since it will no longer be personalized to you. It may also stop you from saving customized settings like login information.
Anonymous Information: Anonymous information means information that does not directly or indirectly identify, and cannot reasonably be used to identify, an individual guest.
IP address: An IP address is associated with the access point through which you enter the Internet, and is typically controlled by your Internet Service Provider (ISP), your company, or your university. We may use IP addresses to collect information regarding the frequency with which our guests visit various parts of our products hosting our Services, and we may combine IP addresses with personal information.
Notices: Notices will be sent by email to you at the last email address you provided us, by posting notice of such changes in our Services, or by other means, consistent with applicable law.
Personal information: Personal information means and includes information that identifies (whether directly or indirectly) and Sensitive Personal Information of a person by reference to an identifier such as a name, an identification number, location data including postal address or an online identifier to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of such person. When anonymous information is directly or indirectly associated with personal information, this anonymous information also is treated as personal information.
Public Forums: Our Services may offer message boards, conversation pages, blogs, chat rooms, social community environments, profile pages, and other forums that do not have a restricted audience. If you provide personal information when you use any of these features, that personal information may be publicly posted and otherwise disclosed without limitation as to its use by us or by a third party.
Sensitive Personal Information: Sensitive Personal Information shall have the meaning ascribed to it under the applicable law and is presently defined to mean such personal information which consists of information relating to